POPI Act & Data Privacy Policy

Effective Date: 01/03/2025

1. Introduction

At Innovariant Solutions (PTY) LTD, we are committed to protecting the personal information of our clients, employees, and stakeholders in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, process, store, and protect your personal data.

2. What Information We Collect

We may collect the following types of personal information:

• Personal details (name, surname, ID/passport number)

• Contact information (phone number, email address, physical address)

• Service-related details (preferences, requests, service history)

• Billing and payment information (banking details, invoices, and receipts)

• Communications (emails, messages, or feedback from you)

• Employee data (employment history, qualifications, bank details for payroll, tax details, and emergency contact information)

3. How We Use Your Information

We use your personal data to:

• Provide and improve our services
• Process invoices and payments
• Communicate with you regarding service updates, promotions, or inquiries
• Comply with legal and regulatory requirements
• Enhance security and fraud prevention
• Manage employee records, payroll, and contractual obligations

4. How We Store and Protect Your Data

• We implement strict security measures to protect your personal information against unauthorized access, loss, or misuse.

• Personal data is stored securely and accessed only by authorized personnel.

• We retain data only for as long as necessary to fulfill our business and legal obligations.

5. Sharing of Personal Information

We do not sell, rent, or trade personal information. However, we may share information:

• With trusted third-party service providers assisting in business operations (e.g., payment processors, legal advisors).

• When legally required to comply with South African laws, court orders, or regulatory authorities.

• With relevant employment and tax authorities in compliance with labor and tax laws.

6. Employee Data Privacy

• Employee data is collected, processed, and stored in line with labor laws and POPIA.

• Personal employee information will only be used for payroll, benefits administration, and internal HR processes.

• Employees have the right to access, update, or request deletion of their data, subject to legal obligations.

7. Website Disclaimer

By accessing and using our website, you agree to the following:

• Information Accuracy: The content provided on our website is for informational purposes only. While we strive for accuracy, we do not guarantee the completeness or correctness of the information.

• External Links: Our website may contain links to third-party websites. We are not responsible for their privacy policies, security, or content.

• Limitation of Liability: Innovariant Solutions (PTY) LTD is not liable for any damages, data breaches, or losses resulting from the use of our website.

• Cookies & Analytics: Our website may use cookies to enhance user experience. By using the website, you consent to our cookie policy, which you can manage through your browser settings.

8. Your Rights Under POPIA

As a data subject, you have the right to:

• Request access to your personal information
• Correct or update your personal data
• Object to the processing of your information
• Request the deletion of your data (where applicable)
• Lodge a complaint with the Information Regulator of South Africa

9. Contact Us

For any questions regarding this policy or to exercise your rights under POPIA, please contact:

📧 Email:info@innovarient.co.za

📞 Phone: +27 83 439 0811

Innovariant Solutions (PTY) LTD reserves the right to update this policy as needed. Any changes will be communicated to clients, employees, and stakeholders accordingly.